(Are the products suitable for sensitive skin?) Yes. The formulations are designed to be well tolerated, including by sensitive skin. If unsure, introduce new products gradually. (How natural are the products?) Our formulations combine carefully selected botanical ingredients with scientifically validated actives. What matters is not how “natural” an ingredient is, but how effective, stable and skin-compatible it performs. (Can I request product samples?) Selected samples may be available upon request. For individual recommendations, contact us at support@huut-care.com. (How should I store my products?) Store in a cool, dry place and protect from direct sunlight. This helps maintain stability and performance. (What is the shelf life of your products?) Unopened, our products typically have a shelf life of 24 to 30 months. Once opened, we recommend using them within the period indicated on the packaging. You can find this information in the PAO (Period After Opening) symbol, shown as an open jar, for example 6M or 12M. (How long will one product last?) Depending on the product and usage, most last approximately 8–12 weeks with daily application. Due to the concentrated formulations, a small amount is usually sufficient. (Are your products tested on animals?) No. All products are cruelty-free and comply with EU regulations. (Where are the products made?) Formulations are developed in collaboration with a Swiss laboratory for skin immunology, based on decades of research. Production takes place in Europe under high quality standards. (Do you offer free shipping?) Shipping costs depend on destination and order value. Free shipping thresholds are shown at checkout. (How can I track my order?) Once shipped, you will receive a tracking link via email to follow your delivery. (What if my product arrives damaged?) Contact our support team with your order number and a photo of the item. We will arrange a replacement or solution promptly. (How can I return or exchange a product?) Unused products can be returned within the applicable return period. Contact our support team to initiate the process. (I purchased from a retailer – can I return the product to you?) Returns are handled through the original retailer. For further questions, feel free to contact us. (How can I become a retailer?) For partnership inquiries, contact us directly. Each request is reviewed individually. (Are you hiring?) Open positions are listed on our website or available via our support team. (How can I become an affiliate partner?) Contact us via our website or by email. Each partnership is reviewed individually.